Complete Your fmbplay Account Verification
Verification keeps your account and your balance secure. We ask for a government-issued ID and a selfie that matches it — a passport, national ID, or driver's licence each work. This step confirms that the person withdrawing is the account holder, not someone else using your login. Once verification is accepted, it stays active on your account and does not need to
be repeated for normal transactions. If there is a mismatch between your ID name and your registered wallet name, our account support team will reach out through the contact channel you used to register.
- Prepare a Valid ID — A Philippine passport, national ID, or driver's licence is accepted. Make sure the document is current and fully legible.
- Upload Your Documents — Go to the verification section in your account settings and upload a clear photo of both sides of your ID.
- Submit a Selfie — Take a selfie holding your ID so our team can match your face to the document — good lighting helps.
- Wait for Approval — We review your submission and update your account status once verification is confirmed. You will see the change in your account profile.