Reference

How fmbplay Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make a deposit via GCash, Maya or InstaPay, and use our lobby — and exactly how we protect it.

Account data handled securelyGCash, Maya, InstaPay details protectedYour rights clearly explainedNo data sold to third parties
fmbplay How fmbplay Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy Rights

If you have a question about what data we hold, want to request a correction, or need to understand how a specific transaction record is stored, our support team can walk you through it. Use any of the channels below to get a direct response from our account support staff.

Live Chat Open the chat widget in the lobby footer. Our support staff can pull up your account record and address data queries directly during chat hours.
Email Support Send a written request to our support address found in your account settings. Include your registered mobile number so we can verify your identity quickly.
Account Help Centre Log in to your account, head to the Help section, and submit a data request ticket. Tickets are tracked and you will receive a written reply confirming the outcome.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply security measures at every layer of your account — from login to cashout. Our systems use SSL encryption on all data in transit, including the details exchanged when you link your GCash or Maya wallet. Below is a clear breakdown of the four areas that matter most to your privacy on our platform.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No tracking cookies are shared with advertising networks outside our platform.

Data Retention

Account data is kept for as long as your account is active and for the period required under applicable Philippine regulations. Closed accounts are anonymised after the retention window closes.

Account Security

Every login triggers an OTP sent to your registered mobile number. If we detect a login from an unrecognised device, access is held until you confirm via OTP — protecting your wallet balance and personal details.

Your Access Rights

You have the right to see, correct or request deletion of your personal data. Submit your request through the Help section in your account or email our support team with your registered number for verification.

Common Questions About Your Privacy on fmbplay

These are the questions our account holders ask most often about how their data is handled. If your question is not covered here, reach us through live chat or submit a ticket from your account Help section.

We collect your name, mobile number, and e-wallet details — GCash, Maya or InstaPay — used during registration and deposits. Device data like your phone model and IP address is also logged for security purposes.

Your e-wallet reference is shared only with the payment processor needed to route your transaction. It is not passed to advertisers, other platforms or any unrelated third party.

We retain your data for the period required under applicable Philippine law after account closure. Once that window ends, your personal details are anonymised so they can no longer be linked back to you.

Yes. Log in, open the Help section, and submit a data access request. Alternatively, email support with your registered mobile number so we can verify your identity before releasing any records.

We will process your deletion request and remove identifiable data, subject to any retention obligations under Philippine regulations. Transaction records required for compliance are anonymised rather than fully deleted.

We use session and preference cookies to keep your lobby working smoothly. You can adjust cookie permissions in your browser settings, though disabling session cookies may affect your login experience on mobile.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.